WE ARE ALL IN THE PEOPLE BUSINESS
100% of your customers, clients & employees are people. No matter what product you sell, or service you offer, your business revolves around the care & attention that you give to your people.
SERVANT LEADERSHIP IS ABOUT SERVICE
Not good...but GREAT service! As leaders, we need to understand that we seek to deliver exceptional service to the people that we are in our charge. Our people deliver exceptional customer service to our customers & communities.
YOU CAN’T SERVE OTHERS IF YOU DON’T EXIST
Leadership can’t just be about growing & developing people. We have to be about growing & developing your organization too. Servant Leadership is the catalyst for both.
EMPLOYEE ENGAGEMENT + CUSTOMER SATISFACTION = BOTTOM LINE GROWTH
OUR ROLE AS LEADERS IS INFINITE
Our ability to impact the people around us extends far beyond the workplace. We impact our people’s lives in a way that nearly nobody else can. It is our role to impact our people & our community through our leadership.
CHANGE IS THE NEW NORMAL - SERVANT LEADERS EMBRACE THIS
People don't fear change, they fear change without context. Servant Leaders help teams & organizations adapt to a new agile way of working.
A DESIRE TO SERVE OTHERS
OVER THE DESIRE TO SERVE SELF
Servant Leadership is about the conscious decision to put the needs of your people ahead of the needs of yourself. We model the need to work together as a team, share responsibility & promote innovation.
LEADING THROUGH PURPOSE
OVER MANAGEMENT BY OBJECTIVES
Purpose is the why behind what we do – the value that organizations provide customers & communities. When we understand our actions impact purpose, we invest ourselves emotionally in the outcome.
COLLABORATIVE & EMPOWERED TEAMS
OVER DEFINED OWNERSHIP, COMMAND & CONTROL
We seek ego-free, synergistic & team oriented environments that promote self-regulation & the ability to make decisions they believe is in the best interest of themselves & their customers.
CARING & INCLUSIVE COMMUNITIES
OVER ORGANIZATIONAL CULTURE
Community is a shared strength, created by the investment of its members. Great communities accept & support those who share similar beliefs & values, yet don’t expect others to pretend to be someone else.
GROWTH OF PEOPLE
OVER EMPLOYEE DEVELOPMENT
Our single largest responsibility is the growth of our people, not just as employees but as citizens in their communities. We inspire our people to be their best, & hold them to accountable when they aren’t.
CALLING
Why were you compelled to lead others?
LISTENING
The best way to understand, is to listen.
EMPATHY
See things through the lens of others.
HEALING
You have the ability to change the next chapter of the lives of your people.
AWARENESS
You are aware of self & surroundings, & are present for your people.
PERSUASION
Encourage, don’t direct, your people to move in a direction that is in their best interest.
FORESIGHT
You have the ability to see the forest from the trees, & adjust course to stay on purpose.
CONCEPT- UALIZATION
Share the vision of the finish line with your people in a way that lets them shape it too.
STEWARDSHIP
Your responsibility is beyond your team, & your company.
GROWTH
Your greatest measure of success is the growth & development of your people.
COMMUNITY
Your workplace culture is a place where all are welcome & all matter.
